QUESTIONS ON YOUR MIND
Replacements or Repairs
We at That's so Fetch Collar Co. stand behind our products.
What does that mean? Our hardware carries a 6 month warranty (orders placed on or after Oct 12, 2022). If your hardware breaks we will replace it (shipping to be paid by the customer).
If your product requires repairs outside of our warranty, please contact us.
WHAT IS NOT COVERED?
Normal wear and tear, including scratches or scuffs to the hardware or Biothane, as well as requesting a change in colour or hardware colour after it is made are not covered. While Biothane is strong, it is not indestructible. Biothane that drags on the ground may snag on rocks or other sharp objects. We will not replace products that are damaged from dragging on the ground.
* It is your responsibility to regularly check your gear for defects or weak points to ensure that gear is not lost and to ensure the safety of your pups. We are not responsible for lost gear.
Cracking Biothane / Topical Flea and Tick Medication
Topical flea and tick medication can cause Biothane to crack. We suggest removing the collar for a couple of days after you apply any topical medication.
In rare cases, some dogs have been known to produce natural oils that can cause Biothane to crack. Collars should be removed regularly for cleaning.
WHAT IS BIOTHANE NOT?
Indestructible! While Biothane is extremely durable, it is not impervious to puppy teeth or strong chewers. For that reason, we will not replace any product that was destroyed by your dog.
As always, supervise your pet around anything that shouldn't go in its mouth.