QUESTIONS ON YOUR MIND
HOW DO I MEASURE MY DOG'S NECK SIZE?
When measuring your dog's neck, ensure you measure where the collar would sit and insert TWO fingers between the neck and collar for comfortable fit. That number should be in the middle of 5 holes on the collar to allow for wiggle room.
Replacements or Repairs
We at That's so Fetch Collar Co. stand behind our products.
What does that mean? Our products carry a 1 year warranty. If your hardware or Biothane breaks we will replace it (shipping to be paid by the customer).
If your product requires repairs outside of our warranty, please contact us.
WHAT IS NOT COVERED?
Normal wear and tear, including scratches or scuffs to the hardware or Biothane, as well as requesting a change in colour or hardware colour after it is made. Biothane is waterproof, durable and stain/stink resistant.
WHAT IS BIOTHANE NOT?
Indestructible! While Biothane is extremely durable, it is not impervious to puppy teeth or strong chewers. For that reason, we will not replace any product that was destroyed by your dog.
As always, supervise your pet around anything that shouldn't go in its mouth.
HOW DO I CARE FOR MY BIOTHANE GEAR?
Biothane is made our of a nylon core and an easy to care for PVC. Most of the time, collars can be cleaned with water alone, however, don't be afraid to use a little soap and elbow grease for stubborn stains. While Biothane is waterproof, care should be given to hardware that spends time in water. Ensure the hardware is thoroughly dried to extend its life. The hardware on your Biothane product may patina over time, especially when exposed to water and air. You can wipe down your hardware with metal cleaner (I use Brasso brass cleaner).
Your Biothane should resist most smells, however, a little vinegar and water will go a long way in neutralizing odors.
While Biothane is water proof and our hardware is high quality, salt water should be avoided. Salt water is corrosive and may cause damage to your hardware.
What if my product doesnt fit?
It is very important that you measure your dog's neck more than once. Take a look at where your dog's current collar sits and measure that area. Because your product is custom made to your measurements we will not offer returns or exchanges. We can, however, add extra holes and cut off excess on collars that are too big, free of charge (shipping at your expense).
Processing and Shipping
Items are usually ready for pickup or to be shipped within 5 business days of your order being placed.
While we try to keep our website updated as much as possible, in the event that the item you ordered is out of stock, we will contact you right away to discuss options.